At Urban Layerz, customer satisfaction is important to us. We carefully prepare our products to meet our quality standards and aim to provide a smooth shopping experience.
Please review the following Return & Refund Policy before placing your order.
Many Urban Layerz products are made-to-order or prepared specifically after an order is placed. Because production and processing may begin shortly after purchase, cancellation requests are not guaranteed.
If you need to cancel an order, please contact us as soon as possible after placing it. Once an order has entered production, processing, or shipping, cancellation may no longer be possible.
Eligible return requests must generally be submitted within 30 days of delivery, unless a different return period is specifically stated on the product page or at checkout.
To qualify for a return, the product must:
Products that do not meet these requirements may not qualify for a refund or exchange.
Once your returned product is received, our team will inspect it to determine whether it meets our return requirements.
Approved refunds are generally issued to the original payment method used for the purchase.
Please allow approximately 15–45 days for the complete return and refund process, depending on the return inspection, payment provider, banking institution, and other processing factors.
After a refund is issued, the time required for the funds to appear in your account may vary by payment provider.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.
To help us resolve the issue quickly, please provide:
After reviewing the information, Urban Layerz may offer an appropriate solution, which can include a replacement, exchange, or refund depending on the circumstances.
Please carefully review the size chart provided on the product page before placing your order.
If you select the wrong size, return or exchange eligibility may vary depending on the product and its production status. Customers may be responsible for return shipping and any applicable re-shipping costs for size-related exchanges.
If the item received does not match the measurements ordered according to the applicable size chart, please contact us so our team can review the issue.
Slight differences in color, texture, or appearance may occur between product images displayed online and the actual product.
These differences can result from:
Minor variations that do not affect the quality or functionality of the product are not considered defects.
For approved returns, the refundable amount may depend on the reason for the return and the condition of the product.
Please note:
If an eligible product needs to be exchanged, please contact our support team within the applicable return period.
Exchange availability depends on product availability and the condition of the returned item.
Customers may be responsible for return shipping and re-shipping costs for exchanges that are not caused by a defect or fulfillment error.
Returns or exchanges may not be accepted for products that:
Certain customized or specially made products may also be non-returnable where stated on the product page.
To request a return, please contact Urban Layerz customer support with:
Do not send a product back without receiving return instructions from our support team.
Unless the product is defective, damaged, or incorrectly fulfilled, the customer is generally responsible for the cost of returning the product.
We recommend using a trackable shipping service when returning an item, as Urban Layerz cannot be responsible for packages lost during return transit.
Returned products are inspected after they arrive at our facility. If the product meets our return requirements, the refund will be approved and processed.
If the returned product does not meet the required conditions, we may reject the return and notify the customer accordingly.
Policy Updates
Urban Layerz may update or modify this Return & Refund Policy when necessary. Any changes will be published on this page, and the updated policy will apply to future orders unless otherwise required by applicable law.
If you have questions about returns, refunds, exchanges, damaged products, or your order, please contact the Urban Layerz customer support team through our website.
We are committed to handling return and refund requests fairly and providing our customers with a clear and transparent shopping experience.
